Passenger Lift Regulations Explained: What Every Building Owner in the UK Should Know
If your building has a passenger lift, you’re legally responsible for keeping it safe, compliant, and fully maintained. But understanding the regulations — LOLER, PUWER, building standards, and ongoing maintenance requirements — can quickly become overwhelming.
At ACE Elevators Northern, we work with businesses, care homes, schools, housing providers, and commercial landlords across Yorkshire and Northern England, helping them stay compliant with all UK lift legislation.
Whether you’re new to lift ownership or just want reassurance that everything is up to standard, this guide breaks down the key regulations in clear, simple language.
Why Passenger Lift Regulations Exist
Passenger lifts carry people every day — often dozens or even hundreds of times. With such frequent use, the law requires strict safety standards to protect:
- Lift users
- Your staff
- Vulnerable passengers (such as elderly or disabled individuals)
- The building owner or employer (that’s you)
Lift regulations aren’t just red tape. They exist to prevent accidents, mechanical failures, and costly downtime.
LOLER: The Most Important Regulation You Need to Know
The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) is the primary law governing passenger lifts in the UK.
Here’s what LOLER requires:
1. Thorough Examination by a “Competent Person”
A passenger lift must be examined every 6 months by a qualified professional. This is separate from regular maintenance — it’s a legally required safety inspection.
2. A Written Report of the Examination
The examiner must provide a full report detailing:
- Any defects
- Actions needed to fix them
- Timescales for repairs
- Whether the lift is safe to use
3. Immediate Action for Safety-Critical Issues
If a serious defect is found, you must take action immediately — sometimes meaning taking the lift out of service.
4. Proper Record-Keeping
You must keep LOLER reports and inspection records available for authorities or insurers.
Failing to comply with LOLER can lead to fines, liability, insurance problems, or worse — accidents that put lives at risk.
PUWER: Your Responsibility as a Building Owner or Employer
The Provision and Use of Work Equipment Regulations (PUWER) requires lifts to be:
- Safe to use
- Properly maintained
- Inspected regularly
- Operated by trained individuals
Even though lifts are mostly automatic, you still have duties under PUWER to ensure the equipment is kept in a safe condition.
Regular maintenance from a qualified lift company — such as ACE Elevators Northern — helps you meet this requirement.
Do You Need Both LOLER and Maintenance? Yes — They Are Not the Same
A common misconception is that a LOLER examination replaces maintenance. It doesn’t.
You must have both:
LOLER → legal safety inspection every 6 months
Maintenance → routine servicing to keep the lift in safe working order
Think of LOLER as a “MOT test” and maintenance as the regular care that keeps everything running smoothly.
ACE Elevators Northern offers fully tailored maintenance contracts to make this simple and cost-effective for your building.
Other Regulations You Should Be Aware Of
1. The Equality Act 2010
If your building is open to the public, you must make “reasonable adjustments” for disabled users — which often includes ensuring lifts are:
Accessible
Reliable
Appropriately sized
This is especially important for schools, offices, shops, care homes, and public-facing businesses.
2. BS EN 81 Standards
These British Standards cover the technical and safety requirements for lift design, installation, and operation.
If your lift is old, it may no longer meet modern safety standards — meaning a modernisation could be recommended.
3. Health and Safety at Work Act
As an employer or building owner, you are responsible for ensuring safe access throughout your building — including lifts.
Common Compliance Mistakes (And How to Avoid Them)
- Skipping routine maintenance and relying only on LOLER
- Delaying repairs after a failed examination
- Using non-qualified contractors
- Not keeping proper service records
- Ignoring accessibility requirements
- Allowing lifts to operate while faulty
All of these put you at risk — legally, financially, and reputationally. A professional service contract takes the pressure off you and keeps everything up to date.
How ACE Elevators Northern Keeps You Fully Compliant
With more than 30 years’ experience, our engineers provide:
- LOLER support and preparation
- Regular maintenance
- Rapid repairs
- Modernisation to BS EN 81 standards
- Service contracts tailored to your building
- DBS-checked engineers for schools and care environments
- CHAS-accredited safety assurance
We help you meet every legal requirement — without stress or confusion.
Need Help Understanding Your Obligations? We’ve Got You.
If you’re unsure whether your lift is compliant, or you simply want peace of mind, we can help.
ACE Elevators Northern works across Yorkshire and the North of England, supporting businesses, landlords, and organisations of all sizes.
Call us on 01535 600 688

















