Lift Stuck Between Floors? What to Do Immediately and How Engineers Resolve It
Lift Stuck Between Floors? What to Do Immediately and How Engineers Resolve It
A lift stuck between floors is one of the most alarming lift problems people experience. Whether it happens in an office block, apartment building, hospital or shopping centre, it can cause anxiety for passengers and urgent concern for building managers.
The good news is that modern lifts are designed with multiple safety systems, and a lift stopping between floors is usually a controlled safety response, not a sign of imminent danger. Knowing what to do — and what not to do — is essential.
In this guide, we explain why lifts get stuck between floors, what passengers and building managers should do immediately, and how lift engineers safely resolve the situation.
Why Lifts Stop Between Floors
Lifts rarely stop between floors without a reason. When this happens, the system has usually detected something that could affect safe operation and has shut down as a precaution.
Common causes include sudden power interruptions, door lock faults, sensor issues, or control system errors. Even something as simple as a brief voltage drop can cause the lift to stop if the system is unsure of its exact position.
In colder months, wear on components combined with higher usage can also increase the likelihood of these types of stoppages.
What Passengers Should Do If a Lift Is Stuck
If you’re inside a lift that has stopped between floors, the most important thing to do is stay calm. Lifts are designed to hold safely in place, and there is no risk of them falling.
Passengers should use the emergency alarm or intercom to contact building management or a monitoring service. Sitting or standing still inside the lift is safer than trying to move around.
It’s vital not to try to force the doors open or attempt to exit the lift without professional assistance. Even if the doors appear close to a floor, opening them without control can be extremely dangerous.
What Building Managers Can Do Immediately
For building managers or staff, the priority is communication and safety. Confirm that help is on the way and reassure anyone inside the lift that the situation is being handled.
Check whether the issue is isolated to one lift or affects multiple lifts in the building. This information can help engineers diagnose the cause more quickly when they arrive.
What’s important is avoiding the temptation to reset or interfere with the lift system. Modern lifts require trained engineers to carry out safe resets and inspections.
When to Call a Lift Engineer
Any lift stuck between floors requires professional attention. Even if passengers have been released safely, the lift should not return to service until it has been properly inspected.
Repeated incidents, slow movement, unusual noises, or door problems before the stoppage can all indicate underlying issues that need addressing. Prompt callouts help prevent repeat incidents and reduce the risk of further disruption.
How Engineers Safely Resolve a Lift Stuck Between Floors
When a lift engineer attends a lift stuck between floors, their first priority is passenger safety. They carefully assess the lift’s position, control system status, and safety circuits before releasing anyone inside.
Once passengers are safe, the engineer will identify why the lift stopped. This may involve checking door locks, sensors, brakes, and control systems, as well as verifying that the lift knows its correct position.
After repairs or resets are completed, the lift is thoroughly tested to ensure it operates correctly before being returned to service.
Preventing Future Incidents
Regular lift maintenance plays a major role in reducing the risk of lifts stopping between floors. Servicing helps identify worn components, electrical issues, and sensor faults before they lead to breakdowns.
Buildings with planned preventative maintenance typically experience fewer emergency callouts and less disruption, particularly during busy or colder periods.
Need Help With a Lift Stuck Between Floors?
If your lift has stopped between floors, it’s important to use experienced professionals who understand both safety and compliance requirements.
ACE Elevators Northern provides reliable lift repair and emergency support across the North of England. Their qualified engineers respond quickly to lift stoppages, safely release passengers, diagnose faults, and restore lifts to full operation with minimal disruption.
If a lift in your building is stuck between floors, getting expert help quickly helps protect passengers, reduce downtime, and prevent repeat issues.

















